Job Description
Are you ready to take the next step in your career? We are thrilled to announce an exclusive Hiring Event for Night Shift Customer Service Representatives in Fresno, CA!
Join a dynamic team where your voice matters. We are looking for motivated individuals to provide exceptional support to our clients during our high-volume evening shifts. This is a fantastic opportunity for those seeking flexible schedules and competitive pay.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Night Shift Flexibility: Enjoy a predictable schedule with great work-life balance.
- On-Site Event: Walk-in interviews available during our hiring event.
Don't miss out on this chance to grow professionally in a supportive environment. Apply now or visit our office during the event!
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone and email.
- Resolve customer issues and complaints with empathy and efficiency.
- Process orders, returns, and account updates accurately.
- Document all interactions and account activities in the CRM system.
- Adhere to all company policies, scripts, and quality assurance standards.
- Collaborate with team leads to improve overall service metrics.
- Identify opportunities to upsell products or services based on customer needs.
Qualifications
- High School Diploma or GED required.
- Previous customer service experience is preferred but not mandatory for the event.
- Excellent verbal communication and active listening skills.
- Ability to work independently in a fast-paced night shift environment.
- Proficiency with computers and standard office software.
- Strong problem-solving abilities and a positive attitude.
- Reliable transportation to the Fresno, CA location.