Job Description
Join our elite customer service team in San Jose and become the voice of our brand! We're seeking dedicated Night Shift Customer Service Representatives to deliver exceptional support during critical business hours. This is your opportunity to thrive in a dynamic environment with competitive compensation and career advancement opportunities. Our hiring event provides immediate onboarding for qualified candidates.
As a key member of our 24/7 support center, you'll resolve complex inquiries with empathy and efficiency while maintaining industry-leading satisfaction metrics. We invest heavily in your development through continuous training programs and performance incentives.
Responsibilities
- Handle inbound/outbound customer communications via phone, email, and chat during night shift hours
- Resolve technical inquiries, billing disputes, and service disruptions with first-call resolution excellence
- Document interactions in CRM systems while maintaining 100% accuracy in case records
- Collaborate with escalation teams for complex issue resolution within SLA timeframes
- Proactively identify process improvement opportunities to enhance customer experience
- Participate in quarterly quality assurance reviews to maintain service standards
- Support cross-functional initiatives during peak business hours
Qualifications
- Minimum 1 year customer service experience in high-volume contact center environment
- Proven ability to navigate multiple software platforms simultaneously
- Exceptional communication skills with demonstrated conflict resolution expertise
- Flexible availability to work nights, weekends, and holidays
- Proficient in typing with minimum 45 WPM accuracy
- Associate degree or equivalent professional certification preferred
- Bilingual (English/Spanish) candidates strongly encouraged to apply
- Ability to thrive in fast-paced, metrics-driven environment