Job Description
Join our award-winning team as a Night Shift Customer Service Representative! We're hosting an exclusive hiring event for motivated professionals who thrive in after-hours environments. Enjoy premium benefits, flexible scheduling, and career growth opportunities. This role requires exceptional communication skills and a passion for resolving customer inquiries with empathy and efficiency.
Why Join Us?
- Competitive hourly pay + performance bonuses
- Comprehensive health benefits (Day 1)
- 401(k) with company match
- Paid training and certifications
- Employee wellness programs
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism
- Resolve billing, technical, and product-related inquiries
- Document interactions accurately in CRM systems
- Collaborate with support teams to resolve complex issues
- Meet/exceed quality and productivity metrics
- Participate in continuous improvement initiatives
Qualifications
- 1+ years customer service experience
- Strong typing skills (40+ WPM)
- Proficiency with CRM software (e.g., Salesforce)
- Excellent communication in English and Spanish
- Ability to work independently in remote settings
- Flexible availability for overnight shifts (10 PM - 6 AM)
- High school diploma or equivalent