Job Description
Are you a people person looking for a stable career with growth opportunities? Apex Support Solutions is hosting a special Hiring Event for Night Shift Customer Service Representatives in Indianapolis! We are currently seeking energetic and dedicated individuals to join our high-performing team.
In this role, you will be the voice and face of our brand, ensuring our clients receive top-tier support around the clock. We offer a competitive compensation package, comprehensive benefits, and a supportive work environment that values your contributions. If you are ready to advance your career in a dynamic setting, apply today!
Key Benefits:
- Competitive Pay: $17.00 - $22.00 per hour
- Night Shift Schedule: Work when it suits you with flexible shift options
- Full Benefits: Medical, Dental, and Vision insurance
- Time Off: Paid time off and holiday pay
- Training: Comprehensive on-the-job training provided
Responsibilities
- Handle Inquiries: Professionally respond to customer calls, emails, and chat messages regarding products, services, and account issues.
- Resolve Issues: Identify customer needs and troubleshoot problems efficiently to ensure high satisfaction rates.
- Documentation: Accurately log all interactions and transactions in our CRM database.
- Policy Adherence: Maintain a deep understanding of company policies and procedures to ensure compliance.
- Team Collaboration: Work closely with team leads and support staff to improve service quality.
- Upselling (Optional): Identify opportunities to suggest additional products or services to customers.
Qualifications
- Communication: Excellent verbal and written communication skills with a polite and professional tone.
- Availability: Must be available to work night shifts (e.g., 8 PM - 5 AM) including weekends and holidays.
- Experience: Previous customer service experience is a plus, but we are willing to train motivated candidates with no experience.
- Computer Skills: Basic computer literacy and typing proficiency.
- Reliability: Strong work ethic and the ability to work independently.