Job Description
We are currently hosting a Hiring Event in Philadelphia, PA, to fill multiple positions for our Night Shift Customer Service team. This is your opportunity to join a dynamic, industry-leading organization where your contributions matter. We offer a supportive work environment, competitive pay, and excellent benefits for full-time employees.
As a Night Shift Representative, you will be the voice of our brand, ensuring our customers receive top-tier support during their most critical moments. Whether resolving inquiries or processing orders, you will play a vital role in our success.
Why Apply?
- Competitive Pay: Earn between $18.00 - $22.00 per hour.
- Night Shift Flexibility: Enjoy a predictable schedule with no weekend rotations.
- Benefits Package: Comprehensive medical, dental, and vision coverage.
- Career Growth: Clear pathways for advancement within the company.
Don't miss this chance to kickstart your career with us. Apply today for the Hiring Event!
Responsibilities
- Handle High-Volume Inquiries: Respond to customer calls and emails professionally and efficiently during the night shift.
- Resolve Issues: Troubleshoot customer concerns, answer questions regarding products/services, and provide accurate solutions.
- Record Management: Maintain accurate and up-to-date customer records in our CRM system.
- Upselling & Cross-selling: Identify opportunities to recommend additional services or products to meet client needs.
- Team Collaboration: Communicate effectively with team leads and other departments to ensure seamless service delivery.
- Compliance: Adhere to all company policies, quality standards, and regulatory requirements.
Qualifications
- Education: High School Diploma or GED required.
- Experience: 1+ years of experience in customer service or call center operations preferred; entry-level candidates with strong communication skills are encouraged to apply.
- Communication: Excellent verbal and written communication skills with a focus on empathy and professionalism.
- Technical Proficiency: Basic computer skills and ability to navigate multiple software applications simultaneously.
- Availability: Must be available to work night shifts, including weekends and holidays as required.
- Attention to Detail: Strong problem-solving abilities and the ability to multitask in a fast-paced environment.