Job Description
Join our dynamic team as a Night Shift Customer Service Representative in Houston! We're seeking empathetic professionals to deliver exceptional support during evening hours. Enjoy competitive pay, comprehensive benefits, and immediate start opportunities. Work in a modern, supportive environment where your contributions make a real difference. Apply today and launch your customer service career!
Responsibilities
- Handle inbound/outbound calls and resolve customer inquiries with empathy
- Document interactions in CRM systems with precision
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics for quality and efficiency
- Adhere to compliance protocols and company standards
- Identify opportunities to enhance customer experience
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Excellent verbal/written communication skills
- Ability to thrive in fast-paced, night-shift environment
- Proficient with CRM software and MS Office Suite
- Strong problem-solving and conflict resolution abilities
- Available to work flexible night shifts (11 PM - 7 AM)