Job Description
We are looking for a dynamic and resilient Night Shift Customer Service Representative to join our growing team in Arlington, Virginia. If you are ready to start immediately and thrive in a high-energy environment, we want to hear from you.
In this role, you will be the voice of our brand, handling high-volume inbound and outbound calls, resolving complex inquiries, and ensuring our clients receive top-tier support during the evening hours. We offer a comprehensive benefits package, including health insurance, paid time off, and career advancement opportunities.
What We Offer:
- Competitive Pay: $18.50 - $22.50/hour based on experience.
- Immediate Start: Onboarding begins as soon as this week.
- Shift Schedule: Evening hours (7:00 PM - 4:00 AM) with full weekend availability preferred.
Responsibilities
- Handle a high volume of incoming and outbound customer calls with a focus on resolution and satisfaction.
- Assist customers with account inquiries, billing questions, and technical support issues.
- Document all interactions accurately and efficiently within the CRM system.
- Adhere to call scripts and quality assurance standards to maintain brand consistency.
- Escalate complex issues to senior management or technical teams when necessary.
- Collaborate with cross-functional teams to improve service processes and customer experience.
Qualifications
- High school diploma or equivalent required; Associate's degree preferred.
- Proven experience in customer service, call center, or support roles is a plus.
- Excellent verbal communication and active listening skills.
- Ability to type at least 35 WPM with high accuracy.
- Reliable transportation and availability to work flexible night shifts, including weekends.
- Proficient in Microsoft Office Suite and computer navigation.