Job Description
Join our award-winning customer service team in Long Beach! We're seeking dedicated night shift representatives to deliver exceptional support to our local clients. Enjoy a modern work environment, competitive benefits, and opportunities for growth. Immediate start available!
Why Work With Us?
• Industry-leading training program
• Comprehensive health/dental/vision coverage
• Tuition reimbursement & career advancement paths
• 24/7 support from team leads
• Monthly performance bonuses
Responsibilities
- Handle inbound/outbound calls for Long Beach-based clients
- Resolve billing inquiries, account issues, and product support
- Document interactions in CRM systems with 100% accuracy
- Collaborate with cross-functional teams for complex escalations
- Maintain 95%+ customer satisfaction score
- Adhere to HIPAA/PCI compliance protocols
- Participate in bi-weekly team training sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in high-volume environments
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce/Zendesk)
- Ability to type 40+ WPM with 98% accuracy
- Flexible schedule including nights, weekends & holidays
- Basic knowledge of Microsoft Office Suite
- Must pass background check & drug screening