Job Description
We are seeking a dedicated Night Shift Customer Service Representative to join our dynamic team in Charlotte, NC. If you are looking for a stable, rewarding career with immediate start opportunities, this is the perfect role for you.
As a key member of our support team, you will be the voice of our brand, ensuring our clients receive top-tier assistance during off-hours. We offer a competitive salary, comprehensive benefits, and a supportive work environment.
Why Apply?
- Immediate start available.
- Competitive hourly wage ($17.00 - $22.00).
- Health, Dental, and Vision insurance.
- Retirement savings plan (401k).
Take the next step in your career today by applying for this exciting opportunity.
Responsibilities
- Manage a high volume of inbound and outbound customer calls.
- Resolve customer inquiries and complaints with empathy and efficiency.
- Utilize CRM software to update customer records accurately.
- Escalate complex issues to management when necessary.
- Adhere to all company scripts and quality assurance standards.
- Maintain a positive and professional demeanor during night shifts.
Qualifications
- High school diploma or GED equivalent.
- Previous experience in a call center or customer service environment preferred.
- Strong verbal communication and active listening skills.
- Ability to work rotating night shifts, including weekends and holidays.
- Proficiency with computer systems and MS Office applications.
- Ability to remain calm and professional under pressure.