Job Description
Join a Leading Team in Columbus, Ohio
Are you a dedicated professional seeking a new opportunity in customer service? Apex Contact Solutions is currently hiring for a Night Shift Customer Service Representative to join our dynamic team. We pride ourselves on delivering exceptional support to our clients and offer an immediate start for qualified candidates.
In this role, you will be the voice of our brand, handling high-volume inquiries with empathy and efficiency. We provide comprehensive training, competitive pay, and a supportive work environment designed for your success.
Why Join Us?
- Immediate Start: Don't wait—start making an impact today.
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Shift Benefits: Enjoy the quiet environment and potential productivity boost of the night shift.
- Comprehensive Benefits: Medical, dental, vision, and 401(k) available after 90 days.
Apply Now to secure your spot in our Columbus office!
Responsibilities
- Handle a high volume of inbound and outbound calls with professionalism and empathy.
- Resolve customer inquiries, complaints, and technical issues efficiently.
- Update and maintain accurate customer records in our CRM system.
- Adhere to company scripts, policies, and quality assurance standards.
- Collaborate with team leads to identify trends and improve service metrics.
- Escalate complex issues to upper management when necessary.
Qualifications
- High school diploma or GED required.
- Previous experience in a call center or customer service role is preferred but not required for qualified candidates.
- Strong verbal communication skills and a professional phone manner.
- Basic computer literacy and typing speed of 40+ WPM.
- Ability to work night shifts (10:00 PM – 6:00 AM) with reliability.
- Problem-solving mindset and ability to remain calm under pressure.