Job Description
Are you a night owl looking for a rewarding career?
We are a premier call center in Fresno, CA, seeking dedicated professionals to join our elite night shift team. If you are ready for an Immediate Start and want to work in a stable, high-growth environment, apply today.
As a Customer Service Representative, you will be the first point of contact for our valued clients, ensuring their needs are met with speed and accuracy. We provide top-tier training and a culture that values your hard work.
Responsibilities
- Handle a high volume of inbound and outbound calls with professionalism and empathy.
- Resolve customer inquiries, complaints, and technical issues efficiently and effectively.
- Accurately document all customer interactions and account details in our CRM system.
- Assist customers with billing inquiries, service changes, and account maintenance.
- Maintain a calm and professional demeanor during peak hours and high-pressure situations.
- Collaborate with team leads to improve service quality and meet performance metrics.
Qualifications
- High school diploma or GED equivalent is required.
- Previous call center or customer service experience is preferred but not required for immediate hires.
- Excellent verbal communication and active listening skills.
- Basic computer proficiency and typing speed of 35+ WPM.
- Ability to work independently and thrive during night shift hours (evenings/overnights).
- Strong problem-solving abilities and a genuine desire to help customers.