Job Description
Welcome to Apex Support Solutions, where we are dedicated to delivering exceptional customer experiences. We are currently seeking a highly motivated Night Shift Customer Service Representative to join our dynamic team in Long Beach, CA. If you are looking for an immediate start and a career with growth potential, we invite you to apply today.
As a key member of our night operations, you will serve as the voice of our brand, assisting clients with inquiries, resolving issues, and ensuring their satisfaction. This role offers a competitive hourly rate and a comprehensive benefits package for full-time employees.
Responsibilities
- Manage high-volume customer inquiries via phone, email, and chat during night shifts.
- Resolve complex issues and complaints efficiently while maintaining a positive tone.
- Update and maintain customer records accurately in our CRM database.
- Collaborate with the day shift team to ensure seamless service continuity.
- Adhere to all company policies and quality standards at all times.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service or call center environments.
- Must be available to work night shifts (e.g., 10:00 PM - 6:00 AM).
- Strong communication skills and active listening abilities.
- Proficient in Microsoft Office Suite and basic computer navigation.