Job Description
Are you a motivated professional looking to join a dynamic team? Apex Support Services is currently holding a special Hiring Event for Night Shift Customer Service Representatives in Indianapolis. We are committed to providing exceptional support to our clients and are seeking individuals who thrive in a fast-paced environment.
As a Night Shift Representative, you will be the first point of contact for our valued customers during off-hours. Your role is vital in maintaining our high standards of service and ensuring every customer interaction leaves a lasting positive impression.
Responsibilities
- Manage Inquiries: Handle a high volume of inbound and outbound calls and emails with professionalism and empathy.
- Resolve Issues: Diagnose and troubleshoot customer problems, providing accurate solutions and escalating complex issues when necessary.
- Documentation: Log all customer interactions and account updates into the CRM system with 100% accuracy.
- Performance Goals: Meet and exceed daily and nightly Key Performance Indicators (KPIs) including average handle time and first contact resolution.
- Team Collaboration: Communicate effectively with team leads and peers to ensure seamless operations during the night shift.
Qualifications
- Experience: Previous customer service experience is preferred but not required; we provide comprehensive training.
- Availability: Must be available to work rotating night shifts, including weekends and holidays.
- Communication: Excellent verbal and written communication skills with a clear and professional speaking voice.
- Computer Proficiency: Basic to intermediate computer skills and ability to navigate multiple software applications simultaneously.
- Reliability: Must be reliable, punctual, and capable of working independently.