Job Description
Are you looking for a night shift career in Indianapolis? Join our dynamic team at Apex Contact Solutions as a Customer Service Representative. We are currently holding a Hiring Event and are looking for driven individuals to join us immediately.
In this role, you will be the voice of our brand, assisting customers with inquiries, resolving issues, and ensuring a world-class experience. We offer competitive pay, comprehensive benefits, and a supportive work environment.
Why Join Us?
- Competitive hourly wage ($18.00 - $22.00)
- Flexible night shift schedules available
- Health, dental, and vision insurance
- Paid training and career advancement opportunities
Responsibilities
- Handle Inbound Calls: Answer high-volume customer inquiries via phone with professionalism and empathy.
- Resolve Issues: Troubleshoot customer problems and provide effective solutions or escalate when necessary.
- Data Entry: Maintain accurate and up-to-date records in the CRM system regarding customer interactions.
- Customer Support: Assist clients with product information, billing questions, and account management.
- Team Collaboration: Communicate effectively with team leads and support staff to ensure workflow efficiency.
- Quality Assurance: Adhere to company scripts and quality standards to ensure consistent service delivery.
Qualifications
- Availability: Must be available to work night shifts (e.g., 10:00 PM - 6:00 AM).
- Experience: Previous customer service experience is preferred but not always required for our hiring event.
- Communication: Excellent verbal and written communication skills.
- Computer Skills: Basic proficiency with computers and CRM software.
- Problem Solving: Ability to think critically and resolve issues quickly.
- Education: High school diploma or GED required.