Job Description
Join Our Elite Team and Launch Your Career with Paid Training!
Apex Support Solutions is seeking a dedicated Night Shift Customer Service Representative to join our high-performing team in Kansas City, MO.
We are looking for motivated individuals who want to build a rewarding career in the call center industry. Whether you are an experienced professional or looking for your first job, we provide comprehensive paid training to set you up for success. Enjoy the flexibility of night shifts while maintaining a healthy work-life balance.
Why Choose Apex Support Solutions?
- Competitive Pay: Earn between $18.00 - $22.00 per hour.
- Paid Training: Start earning immediately while learning the ropes.
- Night Shift Benefits: Avoid rush hour traffic and enjoy a quieter work environment.
- Modern Facilities: State-of-the-art office located in the heart of Kansas City.
Don't miss this opportunity to advance your career with a company that values its employees. Apply today!
Responsibilities
- Manage a high volume of inbound and outbound customer calls with a focus on resolution and satisfaction.
- Answer customer inquiries regarding products, services, and account information in a professional and timely manner.
- Identify customer needs and recommend appropriate solutions or escalate complex issues to senior agents.
- Accurately document all customer interactions and account updates in the CRM system.
- Stay up-to-date on company policies, product knowledge, and industry trends to provide accurate information.
- Collaborate with the team to maintain high quality assurance scores and KPI targets.
- Handle customer complaints with empathy and de-escalate difficult situations effectively.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in a customer service or call center environment is a plus, but not required for our paid training program.
- Strong verbal communication and active listening skills.
- Proficiency with computer systems and typing (40+ WPM).
- Ability to work independently and as part of a team during night shifts (e.g., 10:00 PM - 7:00 AM).
- Must be reliable, punctual, and able to pass a background check.
- Able to remain calm under pressure and handle repetitive tasks efficiently.