Job Description
Are you looking for a career opportunity in Los Angeles that offers flexibility and stability? Apex Logistics & Support is currently hiring dedicated professionals for our Night Shift Customer Service team.
As a key member of our operations, you will play a crucial role in maintaining our high standards of client satisfaction. We offer a dynamic work environment with flexible weekend schedules, making it easier to balance your personal life with your professional goals.
Why Join Us?
- Competitive hourly pay ($22 - $28/hr).
- Comprehensive benefits package (Medical, Dental, Vision).
- Shift differential for night work.
- Career growth opportunities within the company.
We are looking for individuals who are reliable, detail-oriented, and eager to work in a fast-paced night environment.
Responsibilities
- Manage and resolve a high volume of incoming customer inquiries via phone and email during night shifts.
- Provide accurate information regarding products, services, and order status to clients.
- Log all interactions into the CRM system with precision and attention to detail.
- Collaborate with the day-shift team to ensure seamless workflow and continuity of service.
- Identify and escalate complex issues to management when necessary.
- Maintain a professional and positive demeanor during high-stress situations.
Qualifications
- Previous experience in customer service, support, or a related field is preferred.
- Must be available to work night shifts (e.g., 10:00 PM - 6:00 AM) including weekends.
- Strong communication skills, both written and verbal.
- Proficiency with computer systems and CRM software.
- Ability to work independently and as part of a team.
- High school diploma or GED equivalent required.