Job Description
Join our award-winning customer service team in the heart of New York City! We're seeking dedicated Night Shift Customer Service Representatives to deliver exceptional support to our diverse client base. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment with opportunities for career growth. Immediate start available for motivated individuals ready to make an impact.
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism and empathy
- Resolve billing inquiries, technical issues, and service disruptions efficiently
- Document interactions accurately in CRM systems and maintain detailed case notes
- Collaborate with technical teams to escalate complex issues and ensure timely resolution
- Meet key performance metrics including call quality, resolution time, and customer satisfaction scores
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in a call center or similar environment
- Excellent verbal/written communication skills and active listening abilities
- Strong problem-solving skills and ability to remain calm under pressure
- Proficiency with CRM software (e.g., Salesforce, Zendesk) and MS Office Suite
- Ability to work independently during night shifts (11 PM - 7 AM)
- Flexible schedule availability including weekends and holidays