Job Description
Join our award-winning customer service team as a Night Shift Representative in Oklahoma City! We're seeking empathetic professionals to deliver exceptional support during evening hours. Enjoy competitive pay, comprehensive benefits, and a supportive work environment with immediate start opportunities. Perfect for night owls seeking career growth without daytime commitments!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and product concerns efficiently
- Document interactions accurately in CRM systems
- Collaborate with support teams for complex issue escalation
- Maintain customer satisfaction metrics above 95%
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Ability to work independently during night shifts
- Proficiency with Microsoft Office and CRM tools
- Strong problem-solving and conflict resolution abilities