Job Description
We are seeking a highly motivated and empathetic Night Shift Customer Service Representative to join our elite support team in Oklahoma City. If you are looking for an immediate start and a role where you can make a real impact, we want to hear from you.
As a key member of our team, you will be the first point of contact for our clients during their peak hours. We pride ourselves on delivering world-class support, and we need someone who can maintain that standard while working the night shift.
Why Join Us?
- Immediate Start: Onboard and begin contributing from day one.
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Modern Environment: Work in a cutting-edge facility with state-of-the-art technology.
- Growth Opportunities: Clear pathways for career advancement within the company.
The Role:
Your primary focus will be to assist customers via phone and email, resolving inquiries efficiently while maintaining a professional and friendly demeanor.
Responsibilities
- Handle a high volume of incoming customer inquiries via phone, email, and live chat during night shifts.
- Resolve customer issues and complaints with empathy and efficiency, adhering to company protocols.
- Accurately enter and update customer information into our CRM database.
- Escalate complex issues to the appropriate supervisor or technical team promptly.
- Identify opportunities to upsell products or services to existing clients.
- Stay updated on product knowledge and company policies to provide accurate support.
Qualifications
- High school diploma or GED required; Associate's degree preferred.
- Previous experience in customer service or call center environments.
- Must be available to work night shifts (various shifts available).
- Strong verbal communication and active listening skills.
- Proficiency with computer systems and Microsoft Office Suite.
- Ability to work independently with minimal supervision.