Job Description
Are you ready to start a rewarding career with paid training? We are currently hiring Night Shift Customer Service Representatives for our premium client in Oakland, IL. This is an excellent opportunity for individuals seeking a stable, full-time role with a supportive team culture.
As a Night Shift Rep, you will be the first point of contact for our valued clients. We pride ourselves on delivering top-tier service, and we are looking for individuals who are patient, detail-oriented, and ready to learn. Join us and take control of your future with a company that invests in its people.
Responsibilities
- Manage high-volume inbound and outbound customer calls during night shifts.
- Resolve customer inquiries, complaints, and technical issues with a focus on first-contact resolution.
- Accurately document customer interactions and update CRM systems in real-time.
- Process customer orders, returns, and refunds while ensuring compliance with policies.
- Identify opportunities to upsell or cross-sell products based on customer needs.
- Maintain a professional demeanor and adhere to call scripts and quality standards.
Qualifications
- High school diploma or GED is required.
- Previous customer service experience is a plus, but not mandatory for the right candidate (comprehensive training provided).
- Must be available to work rotating night shifts (e.g., 9:00 PM - 6:00 AM).
- Strong verbal communication skills and a professional phone voice.
- Proficient in using computer systems and typing with high accuracy.
- Ability to work independently and adapt to a fast-paced environment.