Job Description
We are looking for dedicated individuals to join our elite night shift team in San Jose, CA. At Apex Support Solutions, we believe in investing in our talent. That's why we offer paid training for all new hires—no previous experience required!
Whether you are looking to start a career in customer service or seeking a stable night shift opportunity, we provide the tools and support you need to succeed. We also have exciting career paths available in Pennsylvania for those interested in relocation or remote opportunities.
Why Apply?
- Competitive hourly pay ($18 - $24/hr)
- Comprehensive paid training program
- Health, dental, and vision insurance
- Advancement opportunities within the company
- Reliable night shift schedule (10:00 PM - 7:00 AM)
Don't miss out on this opportunity to grow your career. Apply today!
Responsibilities
- Handle inbound and outbound customer calls professionally and efficiently.
- Resolve customer inquiries, issues, and complaints with a focus on customer satisfaction.
- Follow established scripts and call scripts to ensure compliance and accuracy.
- Log customer interactions and account information accurately into the CRM system.
- Identify opportunities to upsell products or services based on customer needs.
- Collaborate with team leads and supervisors to improve call center operations.
- Adhere to all company policies, quality standards, and compliance regulations.
Qualifications
- High school diploma or GED equivalent required.
- Must be eligible to work in the United States.
- Basic computer proficiency and typing skills (40+ WPM).
- Excellent verbal communication and active listening skills.
- Ability to work a flexible night shift schedule, including weekends and holidays.
- Strong problem-solving abilities and a positive attitude.
- Reliable internet connection and home office setup (if applicable for remote roles).