Job Description
Join ConnectLocal Solutions as a Night Shift Customer Service Representative and become the voice of our valued customers! We're seeking dedicated professionals to deliver exceptional support from the comfort of their homes while serving our Phoenix-based community. Enjoy competitive pay, comprehensive training, and a flexible schedule that fits your lifestyle. Be part of a dynamic team committed to customer excellence and professional growth.
What We Offer:
- Full-time remote position with competitive hourly pay ($18-$24/hr)
- Comprehensive benefits package including health insurance and retirement plans
- Monthly performance bonuses and recognition programs
- Home office equipment stipend
- Opportunities for career advancement within the company
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems and maintain detailed records
- Collaborate with internal teams to ensure seamless customer experiences
- Meet or exceed performance metrics including call quality and resolution rates
- Stay updated on product knowledge and company policies
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in a call center or remote setting
- Excellent verbal/written communication skills and active listening abilities
- Strong problem-solving skills and ability to de-escalate challenging situations
- Proficiency with CRM software (Salesforce experience a plus)
- Reliable high-speed internet and quiet home office environment
- Ability to work independently with minimal supervision
- Availability to work flexible night shifts (10 PM - 6 AM MST)