Job Description
Join Memphis Solutions Group as a Night Shift Customer Service Representative and become the voice of our clients from the comfort of your home. This remote role offers the flexibility of telecommuting while delivering exceptional support to our diverse customer base across Tennessee and North Carolina. We're seeking dedicated professionals who thrive in dynamic environments and are passionate about resolving inquiries with empathy and efficiency. Enjoy competitive pay, comprehensive benefits, and a supportive virtual team culture.
Responsibilities
- Handle high-volume inbound/outbound calls and digital communications with professionalism
- Resolve customer inquiries regarding products, services, and account status
- Document interactions accurately in CRM systems and maintain detailed records
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Adhere to compliance protocols and data security standards
Qualifications
- Minimum 1 year customer service experience in a remote or hybrid setting
- Exceptional verbal/written communication skills with clear articulation
- Proficient in CRM software (Salesforce/Zendesk) and MS Office Suite
- Ability to work independently during night shift (10 PM - 6 AM CT)
- High-speed internet connection and quiet home office setup
- Strong problem-solving abilities and emotional intelligence