Job Description
Join our award-winning customer service team and transform your career from home! Apex Solutions Group is seeking dedicated Night Shift Customer Service Representatives to deliver exceptional support to our Fortune 500 clients. Enjoy a fully remote work environment with competitive pay, comprehensive benefits, and growth opportunities in one of America's fastest-growing cities.
Why Choose Apex?
- Work from anywhere in the Charlotte metro area
- Industry-leading training and certification programs
- Health/dental/vision insurance after 60 days
- Tuition reimbursement and career advancement paths
- Employee recognition and performance bonuses
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues with empathy and efficiency
- Meet/exceed performance metrics including CSAT and AHT targets
- Document interactions accurately in CRM systems (Salesforce experience preferred)
- Collaborate with technical support teams for complex issue resolution
- Participate in weekly team meetings and continuous improvement initiatives
- Maintain strict confidentiality of customer and company data
Qualifications
- Minimum 1 year customer service experience in high-volume environment
- Exceptional verbal/written communication skills
- Strong problem-solving abilities with attention to detail
- Proficient in Microsoft Office Suite and CRM platforms
- Ability to work independently with minimal supervision
- Reliable high-speed internet connection and quiet workspace
- Flexibility to work nights (11 PM - 7 AM EST) including weekends
- Must pass background check and drug screening