Job Description
Are you a dedicated problem-solver looking for a stable career with paid training? Apex Support Solutions is currently hiring Night Shift Customer Service Representatives to join our growing team. We are actively seeking talent in Philadelphia, PA and Virginia to help us deliver top-tier support to our clients.
As a Customer Service Representative, you will be the first point of contact for our valued customers. We pride ourselves on a premium work environment that values empathy, accuracy, and communication. If you are ready to start a new career with comprehensive benefits and a clear path for advancement, apply today.
What We Offer
- Competitive Pay: Starting at $18.00/hr with potential for increases.
- Paid Training: Full training program included to ensure your success.
- Flexible Scheduling: Night shift availability (e.g., 10 PM - 6 AM).
- Remote & Hybrid Options: Work from home in PA or VA, or join our office in Philadelphia.
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone, email, and chat.
- Resolve customer issues and complaints with patience, empathy, and professionalism.
- Process customer orders, returns, and account updates accurately and efficiently.
- Document all customer interactions and account details in our CRM database.
- Follow established scripts and quality guidelines to maintain brand consistency.
- Collaborate with team leads to identify trends and improve service quality metrics.
- Escalate complex issues to senior management when necessary.
Qualifications
- High school diploma or GED required.
- Must be legally authorized to work in the United States.
- Reliable high-speed internet connection and a quiet workspace (for remote roles).
- Excellent verbal and written communication skills.
- Ability to work night shifts (specific hours to be discussed during interview).
- Proficiency with basic computer applications and typing.
- Previous customer service experience is a plus but not mandatory.