Job Description
Are you looking for a dynamic opportunity to join a thriving team? Apex Support Solutions is currently hosting a Hiring Event for dedicated Night Shift Customer Service Representatives in the heart of San Francisco, CA.
We are looking for motivated individuals to provide exceptional support to our clients. If you thrive in a fast-paced environment and have a passion for helping others, we want to hear from you. This position offers a competitive hourly rate, comprehensive benefits, and a supportive work culture.
Why Join Us?
- Competitive Pay: $18 - $25/hr
- Flexible Scheduling
- Career Growth Opportunities
- On-site Training Provided
Responsibilities
- Handle a high volume of inbound and outbound customer calls with patience and professionalism.
- Resolve customer inquiries, complaints, and issues efficiently using established scripts and guidelines.
- Document all customer interactions and transactions accurately in the CRM system.
- Maintain a high level of product and service knowledge to provide accurate information.
- Collaborate with team leads to improve service quality and operational efficiency.
- Adhere to all company policies, including attendance and performance metrics.
Qualifications
- High school diploma or equivalent (GED).
- Previous experience in a call center or customer service role is preferred but not required.
- Must be available to work night shifts, including weekends and holidays.
- Strong verbal communication and active listening skills.
- Proficiency with basic computer applications (Microsoft Office, Email, CRM software).
- Ability to remain calm and composed under pressure.
- Valid eligibility to work in the United States.