Job Description
Are you a dedicated problem solver looking for a rewarding Night Shift Customer Service Representative opportunity in Tucson, AZ? Horizon Support Services is currently hosting a hiring event and is seeking motivated individuals to join our expanding team.
We pride ourselves on delivering exceptional support to our clients 24/7. As a Night Shift Representative, you will play a crucial role in maintaining our high standards of service, ensuring our customers feel valued and heard during the evening hours. This is a fantastic opportunity to join a dynamic team with competitive benefits and a modern work environment.
Why Apply?
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Immediate Openings: Join our hiring event and start working quickly.
- Full-Time Stability: Reliable schedules with comprehensive benefits packages.
Don't miss this chance to advance your career in customer service. Apply today to secure your spot at our upcoming hiring event!
Responsibilities
- Manage inbound and outbound customer inquiries via phone, email, and chat with a focus on accuracy and empathy.
- Resolve customer complaints, issues, and questions efficiently to ensure high satisfaction rates.
- Accurately document all customer interactions and transactions in our CRM system.
- Identify customer needs and provide appropriate solutions or escalate complex issues to supervisors.
- Maintain a positive and professional demeanor, adhering to company policies and scripts.
- Collaborate with cross-functional teams to improve service processes and resolve escalations.
Qualifications
- High school diploma or equivalent required; prior customer service experience is a plus.
- Strong verbal communication and active listening skills.
- Ability to type at least 40 words per minute with high accuracy.
- Reliable and punctual attendance is mandatory for night shift work.
- Proficiency with basic computer applications and CRM software.
- Must be willing to work rotating night shifts (e.g., 10:00 PM - 6:00 AM).