Job Description
Are you looking for immediate start opportunities that fit your lifestyle? Apex Support Solutions is seeking a dedicated Night Shift Customer Service Representative to join our elite team in Philadelphia, PA. We pride ourselves on offering flexible Weekend Shift options and a high-performance environment where your contributions are valued.
As a key member of our support team, you will be the voice of our brand, assisting clients through complex inquiries with patience and expertise. This is a fantastic opportunity to secure a stable position with immediate availability and a competitive benefits package.
Responsibilities
- Manage a high volume of incoming customer calls and emails during evening hours.
- Resolve customer issues efficiently while maintaining a professional and empathetic demeanor.
- Document all customer interactions and account updates accurately in the CRM system.
- Collaborate with team leads to improve service quality and operational workflows.
- Adhere to all company policies and compliance standards during night operations.
- Identify opportunities to upsell products or services to existing clients.
Qualifications
- High school diploma or GED is required; associate's degree preferred.
- Previous experience in customer service or call center environments is a plus.
- Must be available to work flexible schedules, including nights, weekends, and holidays.
- Strong verbal communication skills with a focus on active listening.
- Proficiency with computer systems and CRM software.
- Able to work independently and handle high-pressure situations calmly.