Job Description
Join MemCare Solutions as a Night Shift Customer Service Representative and deliver exceptional support from the comfort of your home! We're seeking empathetic professionals to serve Memphis residents while enjoying a flexible remote schedule. This full-time role offers competitive pay, comprehensive benefits, and growth opportunities in a supportive environment.
As a key member of our team, you'll be the voice of our brand during critical overnight hours, ensuring customers receive immediate assistance when they need it most. We provide all necessary equipment and training to set you up for success.
Why work with us?
- Competitive hourly pay ($18-$22) plus performance bonuses
- Full benefits package including health, dental, and vision
- Paid training and career development programs
- 100% remote work with flexible scheduling
- Opportunities for advancement to specialist or lead roles
Responsibilities
- Handle high-volume inbound/outbound calls, chats, and emails from Memphis-area customers during overnight shifts
- Resolve billing inquiries, service disruptions, and account issues with empathy and efficiency
- Document all interactions accurately in CRM systems while maintaining strict data privacy standards
- Collaborate with on-site teams during emergencies to ensure seamless customer experiences
- Meet/exceed performance metrics including CSAT scores, first-call resolution, and AHT targets
- Proactively identify process improvements to enhance overnight service quality
- Adhere to compliance protocols for sensitive customer information handling
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience, preferably in healthcare/utilities
- Exceptional communication skills with Memphis-area cultural awareness
- Proficient in CRM platforms (Salesforce preferred) and Microsoft Office
- Reliable high-speed internet and dedicated home office space
- Ability to troubleshoot technical issues independently
- Flexibility to work nights (10 PM-6 AM) including weekends/holidays
- Strong problem-solving abilities under pressure