Job Description
Join Urban Response Solutions as a Night Shift Customer Specialist and enjoy weekends off while making a meaningful impact in our vibrant San Jose community! We're seeking dedicated professionals to deliver exceptional service during evening hours (10 PM - 6 AM), supporting our 24/7 operations. This flexible role offers competitive pay, comprehensive training, and a supportive team environment. Perfect for students, parents, or anyone seeking work-life balance with Saturday/Sunday availability required.
Responsibilities
- Provide exceptional customer support via phone, chat, and email during night shifts
- Process transactions and resolve inquiries efficiently using CRM systems
- Monitor and respond to after-hours escalations with urgency and professionalism
- Maintain detailed documentation of customer interactions and resolution outcomes
- Collaborate with day-shift teams for seamless service continuity
- Adhere to all compliance protocols and security standards
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- 1+ years customer service experience preferred
- Strong problem-solving and conflict resolution skills
- Ability to thrive in night shift environment with weekend flexibility
- Proficient in Microsoft Office and basic CRM software
- Excellent verbal/written communication skills
- Reliable transportation and punctual attendance