Job Description
Are you looking for earn extra cash opportunities that offer flexibility and competitive pay? Apex Support Solutions is currently hiring dedicated professionals for our night shift and weekend jobs in New York. If you thrive in a fast-paced environment and have excellent communication skills, we want to hear from you.
We provide a comprehensive training program to ensure you are fully prepared to handle customer inquiries effectively. Join our team and enjoy the benefits of working outside of traditional business hours while maintaining a healthy work-life balance.
Responsibilities
- Handle customer inquiries via phone, email, and live chat during evening and weekend shifts.
- Resolve technical issues and provide accurate information to clients efficiently.
- Document all customer interactions and feedback in our CRM system.
- Maintain a professional demeanor and high energy levels throughout the night.
- Collaborate with the day shift team to ensure seamless service transitions.
- Identify opportunities to upsell products or services when appropriate.
Qualifications
- High school diploma or equivalent required; college degree preferred.
- Previous experience in customer service or call center operations is a plus.
- Must be available to work night shifts and weekend shifts.
- Strong typing skills and proficiency with computers and software applications.
- Excellent verbal and written communication skills in English.
- Ability to work independently with minimal supervision.