Job Description
Are you seeking a role that offers the freedom of flexible scheduling? Apex Global Solutions is looking for dedicated professionals to join our elite Night Shift team in Orlando, FL. We specialize in providing top-tier technical and customer support, and we are looking for individuals who thrive in a self-motivated, results-driven environment.
As a Night Shift Customer Support Specialist, you will be the first point of contact for our clients during our peak operational hours. Enjoy the quiet atmosphere of the night, competitive pay, and the flexibility to manage your personal life with our weekend-friendly schedule.
Why Join Us?
- Flexible Scheduling: Choose your shifts around your lifestyle with our weekend and night shift options.
- Competitive Pay: Earn $18.00 - $26.00 per hour based on experience.
- Professional Growth: Clear pathways for advancement into Team Lead or Management roles.
- Remote Hybrid Option: Ability to work from home or our Orlando HQ.
Key Responsibilities:
- Provide exceptional technical support and customer service via phone, email, and live chat.
- Diagnose and troubleshoot complex software and hardware issues for US-based clients.
- Maintain accurate, detailed records of all customer interactions and support tickets.
- Escalate complex issues to senior technical staff when necessary to ensure rapid resolution.
- Stay updated on product knowledge and company policies to deliver accurate information.
- Collaborate with cross-functional teams to improve support processes and customer satisfaction scores.
Qualifications:
- High school diploma or GED required; Associate's or Bachelor's degree in IT or Communications is a plus.
- Proven experience in customer service or technical support (remote or in-office).
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent verbal and written communication skills.
- Must be available to work rotating night shifts and weekend shifts.
- Proficiency with computer systems, CRM software, and Microsoft Office Suite.
- Must be authorized to work in the United States.
Apply today to take control of your career with Apex Global Solutions!
Responsibilities
- Provide exceptional technical support and customer service via phone, email, and live chat.
- Diagnose and troubleshoot complex software and hardware issues for US-based clients.
- Maintain accurate, detailed records of all customer interactions and support tickets.
- Escalate complex issues to senior technical staff when necessary to ensure rapid resolution.
- Stay updated on product knowledge and company policies to deliver accurate information.
- Collaborate with cross-functional teams to improve support processes and customer satisfaction scores.
Qualifications
- High school diploma or GED required; Associate's or Bachelor's degree in IT or Communications is a plus.
- Proven experience in customer service or technical support (remote or in-office).
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent verbal and written communication skills.
- Must be available to work rotating night shifts and weekend shifts.
- Proficiency with computer systems, CRM software, and Microsoft Office Suite.
- Must be authorized to work in the United States.