Job Description
We are seeking a dedicated Night Shift Customer Support Specialist to join our high-performing team in Philadelphia, Pennsylvania. If you are looking for a flexible schedule with immediate start opportunities and weekend availability, this is the perfect role for you.
At Apex Support Solutions, we pride ourselves on delivering exceptional service around the clock. As a key member of our night team, you will be the voice of our brand, ensuring our clients receive the support they need, exactly when they need it.
Why Apply?
- Immediate Start: Begin your career with us as soon as next week.
- Competitive Pay: Earn between $18.00 - $24.00 per hour.
- Weekend Options: Choose from various shift patterns including weekends.
We offer a comprehensive benefits package including health insurance, paid time off, and a supportive work environment designed for night-shift professionals.
Responsibilities
- Manage inbound and outbound customer inquiries via phone, email, and chat during night hours.
- Resolve technical issues and provide detailed product information to customers.
- Document all interactions and account updates accurately in our CRM system.
- Collaborate with day-shift supervisors to ensure seamless service continuity.
- Identify and escalate complex issues to senior support engineers.
- Maintain a professional and calm demeanor during high-volume periods.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service or call center environments preferred.
- Must be available to work Night Shifts (e.g., 10:00 PM – 6:00 AM) and Weekends.
- Reliable high-speed internet connection and a quiet workspace.
- Strong verbal communication and problem-solving skills.
- Ability to work independently with minimal supervision.