Job Description
We are seeking a dedicated and detail-oriented Night Shift Customer Support Specialist to join our rapidly growing team in Albuquerque, NM. If you thrive in a quiet environment and enjoy providing top-tier technical assistance during off-hours, we want to hear from you. This role offers the flexibility of weekend shifts with competitive pay and a supportive culture.
Why Join Us?
Experience the benefits of a modern work environment with flexible scheduling options, including weekend availability. We offer comprehensive health benefits, a robust retirement plan, and opportunities for professional growth within a leading tech firm.
Responsibilities
- Provide exceptional technical support to clients via phone, email, and live chat during night shifts.
- Diagnose and resolve complex customer issues efficiently using our ticketing systems.
- Document all interactions and technical solutions in our CRM system (Zendesk/ServiceNow).
- Collaborate with day-shift teams to ensure seamless service continuity and issue resolution.
- Maintain a high level of product knowledge and software proficiency.
- Escalate critical issues to senior leadership when necessary.
- Assist in training new hires regarding night-shift protocols.
Qualifications
- High school diploma or equivalent required; Associate’s degree in IT or related field preferred.
- 1+ years of experience in customer support or technical helpdesk roles.
- Ability to work rotating night shifts and weekends without disruption.
- Strong problem-solving skills and attention to detail.
- Excellent written and verbal communication skills.
- Basic understanding of computer hardware and software troubleshooting.