Job Description
Join MetroShift Solutions and become part of our dynamic team serving Oklahoma City's vibrant community! We're seeking dedicated Night & Weekend Customer Specialists who thrive in flexible schedules while delivering exceptional service. This role offers the perfect blend of work-life balance with competitive pay, comprehensive training, and opportunities for advancement. If you're a people person who values autonomy and wants to make a difference during off-peak hours, we encourage you to apply today!
Responsibilities
- Provide exceptional customer support during night and weekend shifts via phone, chat, and in-person interactions
- Process transactions, resolve inquiries, and troubleshoot issues with efficiency and empathy
- Maintain accurate records of customer interactions and service metrics
- Collaborate with day-shift teams to ensure seamless service continuity
- Uphold company standards for safety, compliance, and customer satisfaction
- Contribute to weekend inventory management and operational readiness
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 1 year customer service or hospitality experience
- Availability to work flexible weekends and nights (Thu-Sun schedule)
- Strong communication skills and problem-solving abilities
- Proficient with POS systems and digital communication tools
- Valid Oklahoma driver's license and reliable transportation
- Ability to work independently while maintaining team cohesion