Job Description
Join our award-winning customer service team and launch your career with comprehensive paid training! ConnectServe Solutions is hiring motivated Call Center Agents in New York City for immediate full-time positions. No experience required – we provide all necessary training to succeed in a dynamic, supportive environment. Enjoy competitive pay, performance bonuses, career advancement opportunities, and a comprehensive benefits package including health insurance and 401(k). Work remotely or in our modern downtown Manhattan office with flexible scheduling options.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries and issues efficiently using CRM systems
- Meet/exceed performance metrics (call quality, resolution time, CSAT)
- Document interactions accurately in company databases
- Collaborate with team members and supervisors to improve service
- Stay updated on product knowledge and service protocols
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent (GED)
- Excellent verbal communication skills in English
- Strong problem-solving and active listening abilities
- Basic computer proficiency with typing skills (30+ WPM)
- Ability to work flexible shifts including evenings/weekends
- Positive attitude with customer-first mindset
- Reliable internet connection for remote work option
- Pass background check and drug screening