Job Description
Join our award-winning call center team with comprehensive paid training and immediate start opportunities! ConnectCall Solutions is seeking motivated individuals to launch their customer service careers in New York City. No prior experience required – we invest in your growth through our industry-leading 2-week paid training program. Enjoy competitive pay, performance bonuses, and a supportive team environment while serving Fortune 500 clients. Full benefits package available after 90 days.
Why Choose Us?
- Guaranteed 40 hours/week with no weekend shifts
- Clear career advancement path to Team Lead/Specialist
- Modern downtown Manhattan office with transit benefits
- Referral bonuses of $500 after 30 days
Responsibilities
- Handle inbound/outbound calls for diverse client portfolio
- Resolve customer inquiries using CRM systems (Salesforce training provided)
- Meet/exceed quality and productivity metrics
- Document interactions accurately in client databases
- Participate in weekly coaching sessions for skill development
- Collaborate with team to optimize customer experiences
Qualifications
- High school diploma or equivalent (GED accepted)
- Authorized to work in the United States
- Clear criminal background check required
- Reliable internet access for remote training components
- Strong verbal communication skills in English
- Basic computer literacy (typing 25+ WPM)
- Availability for evening shifts (3:00 PM - 11:00 PM)