Job Description
Launch your career in customer service with our comprehensive paid training program! MetroConnect Solutions is seeking motivated individuals to join our Minneapolis call center team. No prior experience required – we'll invest in your success with 4 weeks of paid training covering communication techniques, product knowledge, and CRM software. Enjoy competitive pay, performance bonuses, and a supportive team environment. Full benefits package included after 90 days.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries using company guidelines and CRM systems
- Meet/exceed performance metrics (call quality, resolution times)
- Document interactions accurately in customer databases
- Collaborate with team members to improve processes
- Participate in ongoing training and coaching sessions
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication skills
- Ability to type 25+ WPM
- Reliable internet connection for remote work options
- Basic computer proficiency
- Positive attitude with problem-solving mindset
- Availability for training (8 AM-5 PM, Mon-Fri)