Job Description
Launch your career in customer service with our comprehensive paid training program at Nexus Customer Solutions! We're seeking motivated individuals in Minneapolis to join our award-winning call center team. No experience required—we provide all the tools and training you need to succeed. Enjoy competitive pay, comprehensive benefits, and a supportive work environment focused on your growth.
Our 4-week paid training program covers everything from communication techniques to industry-specific software. After training, you'll handle inbound/outbound calls, resolve customer inquiries, and contribute to our 98% customer satisfaction rate. We value diversity and offer flexible scheduling options to fit your lifestyle.
Responsibilities
- Handle 50-80 daily inbound/outbound customer calls with professionalism
- Resolve billing, technical, and account inquiries using CRM systems
- Document interactions and maintain accurate case notes in Salesforce
- Meet/exceed performance metrics including CSAT and AHT targets
- Collaborate with team leads to improve service quality
- Participate in ongoing skill development sessions
- Adhere to PCI compliance standards for sensitive data
Qualifications
- High school diploma or equivalent (GED)
- Excellent verbal communication and active listening skills
- Ability to type 35+ WPM with 95% accuracy
- Proficient in Microsoft Office and web-based applications
- Reliable internet access for remote work options
- Positive attitude and resilience in customer-facing scenarios
- US work authorization and ability to pass background check
- No prior experience required—training provided