Job Description
Join our award-winning call center team with comprehensive paid training! We're seeking motivated individuals in Oklahoma City to launch careers in customer service with zero experience required. Enjoy competitive pay, benefits, and advancement opportunities while serving Fortune 500 clients.
Our 4-week paid training program includes:
- Industry-leading CRM software certification
- Conflict resolution techniques
- Performance-based bonus structure
- Flexible scheduling options
- Health/dental/vision benefits
Responsibilities
- Handle inbound/outbound calls for diverse client portfolio
- Resolve customer inquiries with empathy and efficiency
- Meet/exceed daily performance metrics (AHT, CSAT)
- Document interactions accurately in CRM systems
- Collaborate with team leads for continuous improvement
- Adhere to compliance protocols for regulated industries
- Participate in monthly skill development workshops
Qualifications
- No prior call center experience required
- High school diploma or equivalent
- Clear communication skills (written/spoken)
- Ability to type 25+ WPM
- Reliable transportation to downtown location
- Pass background/drug screening
- Basic computer proficiency
- Positive attitude with customer-first mindset