Job Description
Are you looking for a rewarding career path with paid training and flexible hours? Apex Support Solutions is currently seeking Part-Time Call Center Representatives to join our growing team across North Carolina and Virginia.
We offer comprehensive paid training to get you up to speed quickly, making this the perfect opportunity for individuals looking to break into customer service without prior experience. Enjoy a competitive hourly rate, a supportive work environment, and the chance to build a long-term career.
Why Join Us?
- Competitive Pay: Earn between $15.00 and $22.00 per hour based on experience.
- Zero Experience Required: We provide paid training and mentorship.
- Flexible Schedules: Choose shifts that fit your lifestyle, including evenings and weekends.
- Growth Opportunities: Clear pathways for advancement within the company.
Responsibilities
- Handle inbound and outbound customer inquiries with a focus on resolution and satisfaction.
- Assist customers by explaining products, services, and account details accurately.
- Document all customer interactions and transactions accurately in the CRM system.
- Resolve complex issues by escalating to senior team members or management when necessary.
- Maintain a professional, empathetic, and positive demeanor during high-volume periods.
- Collaborate with the support team to improve overall service quality and efficiency.
Qualifications
- High school diploma or GED equivalent required.
- Strong verbal communication and active listening skills.
- Basic computer literacy and typing speed (40+ wpm).
- Reliable high-speed internet connection (required for remote roles).
- Ability to work part-time hours, including weekends or evenings.
- Must be authorized to work in the United States.