Job Description
Transform your career with our PAID TRAINING program for Call Center Representatives in Jacksonville, FL! No experience needed – we provide comprehensive training to launch your customer service career. Join our award-winning team and enjoy competitive pay, benefits, and growth opportunities.
What We Offer:
- 2-week paid training program ($16/hour during training)
- Performance-based bonuses up to $4,000 annually
- Health, dental, vision insurance
- 401(k) with company match
- Tuition reimbursement for career advancement
Responsibilities
- Handle inbound/outbound customer calls with professionalism
- Resolve inquiries using CRM systems and knowledge bases
- Document interactions accurately in compliance standards
- Meet/exceed performance metrics (quality, speed, attendance)
- Collaborate with team to improve service delivery
- Participate in ongoing training and coaching sessions
Qualifications
- High school diploma or equivalent required
- Clear communication skills (verbal/written)
- Basic computer proficiency (typing 30+ WPM)
- Ability to work flexible shifts including evenings/weekends
- Customer service mindset with problem-solving aptitude
- U.S. work authorization and clean background check