Job Description
Launch your career in customer service with our paid training program! Nexus Customer Solutions is seeking motivated individuals for part-time Call Center Representative positions in Tampa. No experience required—we invest in your success with comprehensive paid training and a supportive team environment. Enjoy competitive pay, flexible scheduling, and clear pathways to advancement. Join us and become part of a company that values growth and work-life balance.
What We Offer:
- Full paid training program covering industry best practices
- Flexible part-time shifts (evenings/weekends available)
- Health benefits and 401(k) matching
- Performance-based bonuses and incentives
- Modern, collaborative workspace in downtown Tampa
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism
- Resolve billing, technical, and service issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed quality metrics (call handling, CSAT scores)
- Collaborate with team leads to improve processes
- Adhere to compliance and security protocols
- Continuously develop product knowledge
Qualifications
- High school diploma or equivalent (required)
- Excellent verbal/written communication skills
- Ability to type 30+ WPM with accuracy
- Strong problem-solving and multitasking abilities
- Must pass background/drug screening
- Reliable transportation to our Tampa facility
- Positive attitude and customer-first mindset
- Basic computer proficiency (Windows/CRM systems)