Job Description
Are you seeking a rewarding career path with paid training and full-time stability? Apex Customer Solutions is expanding our team in Oklahoma City and is looking for driven individuals to join our customer service division. We value integrity, communication, and growth, offering a comprehensive training program for candidates with little to no experience.
As a Call Center Representative, you will be the voice of our brand, connecting with customers to resolve inquiries and provide exceptional service. We are committed to supporting your professional development every step of the way.
Why Join Us?
- Comprehensive paid training program to get you up to speed quickly.
- Competitive hourly wage with performance bonuses.
- Health, dental, and vision insurance for full-time employees.
- Career advancement opportunities within the organization.
Responsibilities
- Manage high-volume inbound and outbound customer calls with a focus on customer satisfaction and retention.
- Resolve complex customer inquiries and complaints by identifying the root cause and providing effective solutions.
- Accurately document all customer interactions, account details, and transactions in our CRM system.
- Identify opportunities for sales and cross-selling to meet departmental revenue targets.
- Collaborate with team leads and support staff to troubleshoot technical issues and improve service protocols.
- Maintain a high level of professionalism and adhere to all company policies, quality assurance standards, and compliance regulations.
Qualifications
- High school diploma or GED equivalent required.
- Excellent verbal communication skills and the ability to actively listen to customer needs.
- Basic computer proficiency and ability to navigate multiple software applications simultaneously.
- Ability to work full-time hours, including evenings, weekends, and holidays as needed.
- Previous call center experience is a plus but not mandatory for the right candidates.
- Strong problem-solving skills and a positive attitude under pressure.