Job Description
Are you ready to launch a successful career in customer service? San Diego Contact Solutions is now hiring for our Night Shift Call Center team. We offer Paid Training for all new hires, ensuring you are fully equipped to excel in your role.
Join a supportive and fast-paced environment where your contributions matter. Whether you prefer working from the comfort of your home or in our modern facility, we provide the tools and resources you need to thrive. Don't let a lack of experience hold you back—our comprehensive training program makes us the perfect place to start.
Responsibilities
- Answer and manage a high volume of inbound and outbound customer calls.
- Assist customers with inquiries regarding products, services, and account status.
- Utilize CRM software to document interactions and update customer profiles.
- Resolve customer issues and complaints with patience and efficiency.
- Follow standard operating procedures and scripts provided during training.
- Identify opportunities to cross-sell or upsell relevant products.
- Collaborate with team leads to improve service quality and performance metrics.
Qualifications
- High School Diploma or GED required.
- Previous call center or customer service experience is a plus but not mandatory.
- Must be available to work rotating night shifts (e.g., 6:00 PM to 2:00 AM).
- Reliable high-speed internet connection if applying for remote positions.
- Strong verbal communication and active listening skills.
- Ability to navigate multiple computer applications simultaneously.