Job Description
Are you seeking a rewarding career with paid training and a supportive team environment? Apex Support Solutions is currently hiring for a dynamic Call Center Representative position in San Diego, CA.
We are looking for motivated individuals who want to start a career in customer service. We provide a comprehensive paid training program to ensure you have the skills needed to succeed in our high-volume night shift operations.
Why Join Us?
- Paid Training: We invest in our team. Get paid while you learn the ropes of top-tier customer support.
- Night Shift Flexibility: Enjoy a quiet work environment with reduced call volume and competitive shift differentials.
- Modern Benefits: Health, dental, and vision insurance available after 90 days.
- Growth Opportunities: Clear pathways for advancement within the company.
Don't let a lack of experience hold you back. We value attitude and willingness to learn over prior technical knowledge. Apply today to begin your journey with Apex Support Solutions.
Responsibilities
- Handle a high volume of inbound and outbound customer calls with professionalism and empathy.
- Provide accurate information regarding products, services, and account inquiries.
- Resolve customer issues and complaints efficiently using established troubleshooting protocols.
- Document all customer interactions and transactions accurately in the CRM database.
- Collaborate with team leads to ensure service level agreements (SLAs) are met during the night shift.
- Identify opportunities to upsell or cross-sell relevant products to existing clients.
Qualifications
- High school diploma or GED equivalent is required.
- Excellent verbal communication skills and a clear speaking voice.
- Basic computer literacy and typing proficiency (30+ WPM).
- Must be available to work rotating night shifts (e.g., 6:00 PM - 3:00 AM or 8:00 PM - 5:00 AM).
- Reliable internet connection and home office setup (if remote) or ability to commute to our San Diego office.
- A positive attitude and a strong desire to learn new processes.