Job Description
Join our award-winning customer support team with paid training and weekly pay! ConnectCare Solutions is seeking motivated Chat Support Specialists in New York, NY to deliver exceptional digital customer experiences. No experience required—we provide comprehensive training to launch your career in tech support.
What Makes This Role Exceptional:
- Full paid training program covering chat protocols, CRM systems, and troubleshooting
- Weekly direct deposit paychecks
- Clear career path to senior support roles
- Remote-friendly schedule with flexible hours
- Comprehensive benefits package after 90 days
Responsibilities
- Deliver professional customer support via live chat in high-volume environments
- Resolve technical inquiries, billing questions, and account issues
- Document all interactions using Zendesk and Salesforce CRM systems
- Collaborate with cross-functional teams to resolve complex escalations
- Meet/exceed customer satisfaction metrics (CSAT >90%)
- Participate in weekly skill-building workshops
- Adhere to PCI compliance standards for sensitive data
Qualifications
- High school diploma or equivalent required
- Exceptional written communication skills (native-level English)
- Type 50+ WPM with 98% accuracy
- Comfortable with multitasking in fast-paced digital environments
- Basic tech literacy (OS troubleshooting, browsers, email)
- Reliable internet connection and quiet workspace
- Ability to work rotating weekends (2-3 shifts/month)
- Positive attitude and passion for helping others