Job Description
Launch your career in customer service with our comprehensive paid training program! Detroit Customer Service Solutions is seeking motivated individuals to join our award-winning team as Customer Service Representatives. No prior experience required – we provide all the tools and training you need to succeed. Enjoy competitive pay, comprehensive benefits, and clear advancement opportunities in a supportive environment.
What We Offer:
- Full paid training program (4 weeks)
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Tuition reimbursement
- Clear career growth path
Responsibilities
- Handle inbound/outbound customer calls and emails with professionalism
- Resolve customer inquiries and issues efficiently
- Document interactions in CRM systems accurately
- Meet and exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Adhere to company policies and regulatory requirements
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent
- Strong communication skills (written and verbal)
- Ability to type 30+ WPM
- Basic computer proficiency
- Positive attitude and problem-solving mindset
- Reliable internet connection for remote work options
- Willingness to work flexible shifts (including evenings/weekends)
- Passion for helping others