Job Description
Are you looking for a rewarding career in customer service with paid training? Apex Contact Solutions is currently seeking dedicated Customer Service Representatives to join our dynamic team in Orlando, FL. We offer a comprehensive benefits package, opportunities for advancement, and a supportive work environment.
Why Join Us?
- Competitive hourly wage starting at $18.00/hour.
- Comprehensive paid training program.
- Health, dental, and vision insurance.
- Generous paid time off and holiday pay.
We are looking for individuals who are passionate about helping others and thrive in a fast-paced environment.
Responsibilities
- Manage inbound and outbound customer calls with a focus on delivering exceptional service.
- Resolve customer inquiries, complaints, and technical issues efficiently.
- Enter and update customer information accurately in the CRM system.
- Collaborate with team leads and cross-functional departments to solve complex problems.
- Follow company scripts and guidelines to ensure compliance and consistency.
- Identify opportunities for process improvement and customer retention.
Qualifications
- High School Diploma or GED required.
- Previous customer service or call center experience is a plus but not mandatory (training provided).
- Excellent verbal and written communication skills.
- Strong computer proficiency and typing speed.
- Ability to work a full-time schedule, including weekends and holidays as needed.
- Valid driver's license and reliable transportation.