Job Description
Are you ready to launch a rewarding career in customer support? Horizon Customer Care is seeking motivated individuals for our Paid Training Program in Jacksonville, FL.
We provide comprehensive training and a clear path for advancement. No prior experience is required—just your enthusiasm and a willingness to learn. Join a team that values your growth and offers stability.
Why Join Us?
- Paid Training: Get paid while you learn the ropes.
- Full-Time Schedule: Stable hours with opportunities for overtime.
- Competitive Pay: Starting at $18.00/hr with performance-based incentives.
- Comprehensive Benefits: Health, dental, and vision insurance available after 90 days.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat with a focus on empathy and efficiency.
- Resolve customer issues and complaints in a timely manner to ensure high satisfaction scores.
- Assist customers with product information, account details, and troubleshooting steps.
- Accurately document all customer interactions and transactions in our CRM system.
- Collaborate with the support team to identify trends and improve service protocols.
- Meet daily and weekly performance KPIs regarding call volume and quality assurance.
Qualifications
- High school diploma or General Education Diploma (GED) required.
- Excellent verbal communication skills and a professional phone voice.
- Basic computer proficiency (typing speed of 35+ WPM preferred).
- Ability to work in a fast-paced environment and adapt to changing schedules.
- Strong problem-solving skills and a customer-centric attitude.
- Reliable internet connection and home office setup (if remote) or access to a physical office in Jacksonville.